Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Returns

If you want to return an item please complete the enclosed form to obtain a return authorization number. This number must be written on the outside of the box being returned.

The Customer will pay all return shipping expenses.

Items must be returned within 30 days.

When items are received back at Fitness Parts Direct they will be assessed and if determined to be in “sold as new” condition, the customer will receive credit for the item minus the restocking fee.

Restocking Fees

A 10% restocking fee will be applied to the return.

No returns will be allowed after 30 days from date of delivery.

Damaged Goods

Damaged or missing items must be reported within 3 days of receipt.

If a shipment arrives damaged or if there is damage to the box, you must do the following:

Note any damage on the delivery note and have the driver sign it to acknowledge the damage
Contact Fitness Parts Direct Customer Service within 3 days of receipt at 01538 387 960 to begin the claim process
Save the box and merchandise for inspection

Return Exceptions

Some parts/products and special order items are non-returnable.

Overlays and Decals cannot be returned if the peel-off backing has been remove.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fitnesspartsdirect.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@fitnesspartsdirect.co.uk and send your item to us. Once our team have made contact.

Shipping returns

To return your product, you should mail your product to:

Fitness Parts Direct
Unit 1, Staffs Industrial Estate
Alan Alfred Avenue
Fenton
Stoke-on-Trent
ST4 2LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Fitness Parts Direct